Service

Alto Energy Office Hours During Christmas 2023

Alto Energy Office Hours During Christmas 2023

With 2023 nearing an end and Christmas on the horizon, we thought now would be the perfect time to thank our customers and installers, who have continued to spread the word about our services. We would also like to thank our employees, who have been committed to delivering outstanding customer service throughout the year.

Summer Service Event 2023

Summer Service Event 2023

We’re excited to launch our 2023 Summer Service Event. This summer, book a heat pump service with one of our experienced heat pump engineers for just £195 + VAT. If you want total peace of mind for your heat pump, take advantage of our service plan offer and receive the first 3 MONTHS FREE. To book a service or to enquire about our service plans please call us on 01993 220699, or make an enquiry through the website.

Alto Energy Office Hours During Christmas 2022

Alto Energy Office Hours During Christmas 2022

With 2022 wrapping up, we thought it would be a good time to recap how our year has been. The last 12 months have been a blur with everything moving at lightning speed. We’ve partnered with a record number of heat pump installers and have expanded our team significantly to keep up with heat pump demand. This year alone, our team has grown by 62% and doesn’t show signs of slowing.

SETTING YOUR SAMSUNG Gen6 HEAT PUMP TO RUN ON THE BACK UP IMMERSION HEATER

SETTING YOUR SAMSUNG Gen6 HEAT PUMP TO RUN ON THE BACK UP IMMERSION HEATER

In the rare event that your Samsung Gen6 stops working and leaves you without hot water, you can use the heat pump control panel to turn on the immersion heater to produce hot water. The immersion heater is essentially a back up electric boiler that can produce hot water at times of need. It should not be left running permanently and should be used sparingly due to the significant increase in costs.

Introducing Our 2023 New Year Service Offer

Introducing Our 2023 New Year Service Offer

The last three months of the year are always the busiest for any heating business. The start of the winter heating season is always the time when any gremlins in the heating season reveal themselves; it’s also the time when it becomes important to get new heat pumps commissioned, switched on and getting heat into the property. As a result, the demand on our team of heat pump engineers is higher than at any other time.

Setting Your Mitsubishi Ecodan Air Source Heat Pump to produce hot water with the back up immersion

Setting Your Mitsubishi Ecodan Air Source Heat Pump to produce hot water with the back up immersion

We have produced a number of useful help sheets to assist customers in the rare event that their heat pump develops a problem. This guide describes how to switch a Mitsubishi Ecodan air source heat pump over to back up immersion for hot water production.

Summer Service Event 2021

Summer Service Event 2021

We’re excited to launch our 2021 Summer Service Event. This summer, book a heat pump service with one of our experienced heat pump engineers for just £180 + VAT. If you want total peace of mind for your heat pump, take advantage of our service plan offer where you’ll receive the first 3 MONTHS FREE if you sign up to a heat pump service plan. To book a service or to enquire about our service plans please call us on 01993 220699, or make an enquiry through the website.

Company Update: Heat Pump Services For Scotland

Company Update: Heat Pump Services For Scotland

We are very excited to announce that we have taken on a new engineer in Scotland, as well as opening a new branch in Scotland! So if you have a project in Scotland and you’re considering heat pumps, or you have a heat pump already and require a service before the Winter, get in touch today, or read on to find out more…