Samsung heat pump servicing
Our Samsung heat pump servicing is essential to keep your system running efficiently, reduce the risk of unexpected breakdowns, and ensure your manufacturer warranty remains valid.
At Alto Energy, we provide servicing for Samsung heat pumps across the UK. Every visit includes a full system check and a comprehensive service report, giving you complete confidence in your system’s performance.
Whether you own a Samsung Gen5, Gen6, Gen7, or the HT Quiet model, our engineers deliver expert support tailored to your specific setup. By keeping your heat pump in good condition, you can enjoy reliable heating all year round and avoid the cost of premature replacement.
Samsung GEN6 Heat Pump
We offer comprehensive Samsung heat pump service plans to ensure your system runs efficiently and reliably all year. Plus, our free technical support ensures any questions or issues are resolved quickly and smoothly.
What's Included in a Samsung Heat Pump Service?
A heat pump service involves more than just a quick clean. It’s a full inspection of the system, carried out to keep everything running as it should. During a service, our engineer will carry out a series of checks to maintain performance and efficiency. This includes:
- Cleaning the outdoor coil and fan
- Applying a corrosion inhibitor coating to the outdoor unit
- Checking refrigerant pressures and circuit performance
- A full visual inspection of the system
- Electrical checks including voltages and current draw
- Checking and monitoring flow rates, kWh usage and heat output (COP)
- Ensuring the defrost cycle is operating correctly (in winter)
- Checking expansion vessels and inhibitor/glycol levels
- Testing thermostat functions and control settings
- Backflushing the outdoor unit if needed
- Bleeding radiators and checking for airlocks
- Recording efficiency data and checking consumption levels
heat pump repairs and support
Even with regular servicing, issues can occasionally occur. Our technical support team is on hand, free of charge, to help diagnose and resolve problems over the phone. In many cases, this provides an immediate solution, saving both time and cost.
If an engineer visit is required, we can arrange one throughout mainland UK. Our engineers stock a wide range of Samsung replacement parts, allowing most repairs to be carried out quickly. Where a repair is not the most practical option, we can guide you on whether a full replacement is the best step forward.
Frequently asked questions about heat pump servicing
How often should a Samsung heat pump be serviced?
We recommend servicing your Samsung heat pump once a year to maintain performance, improve efficiency, and keep your manufacturer warranty valid.
What’s included in a Samsung heat pump service?
Our Samsung heat pump service includes a full operational check, inspection of components, pressure and flow testing, cleaning of filters and exchangers, and a full written service report. We tailor the service to your model, whether it's a Gen5, Gen6, Gen7, or HT Quiet.
Do I need a Samsung-accredited engineer?
While it’s not a requirement, using engineers with specific Samsung heat pump experience ensures the service is carried out in line with manufacturer guidelines. Our team are experienced with the full Samsung heat pump range and follow best-practice procedures.
Can I get a Samsung heat pump serviced near me?
Yes, Alto Energy provides Samsung heat pump servicing across mainland UK. Just send us your postcode and we’ll confirm engineer availability in your area.
Samsung heat pump fault codes and what they mean
If your Samsung heat pump has stopped working and a fault code has appeared on the screen, you’re not alone. While these systems are generally very reliable, they can occasionally flag up an issue.
Below is a quick guide to some of the most common Samsung fault codes and what they might mean.
Samsung e911 error code
This is a common alert on Samsung heat pumps and usually indicates an issue with water flow around the heating circuit. In most cases, the system isn’t getting enough flow, which could be caused by:
- A blocked system filter
- Low system pressure
- A circulation pump not operating
If you’re comfortable checking the system pressure, it’s worth doing so. If not, or you’re unsure what to check next, contact our technical support team for guidance.
Samsung E919 error code
This alarm indicates that the heat pump hasn’t completed its weekly pasteurisation cycle. It’s often caused by a lack of power to the immersion heater or because the overheat protection thermostat on the immersion has tripped.
You can reset the system to clear the fault, but if the cause isn’t fixed, the alarm is likely to return within a week. We recommend speaking to our
Need more help?
If you're unsure about any of the above, or your Samsung heat pump is showing a different fault code, it's best to get in touch with our technical support team. They're here to help you get everything back up and running.
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