Alto Energy Reviews - Celebrating a 200-Review Milestone with a 4.9 Rating
At Alto Energy, feedback plays a big part in how we work. We want to know how things went, where we did well, and where we can improve. One of the simplest ways customers can share that feedback is through Google reviews.
Over the last few years, we have made a real effort to encourage customers to leave us a review on Google. There are a few reasons for this:
Reviews give us honest insight into our service
They help future customers understand what it is like to work with us
It gives customers the chance to highlight individuals who have gone above and beyond
At the weekend, we reached a milestone we are genuinely proud of: 200 Google reviews with a 4.9 rating. It might seem like just a number, but behind every review is a project completed, a problem solved, or a relationship built. Taking the time to leave a review is never a given, so we do not take that lightly.
We work with a wide range of customers. That includes homeowners installing a heat pump for the first time, plumbers looking to access the technology for their customers, and developers who need systems designed and delivered properly. Seeing reviews come in from across all of these groups means a lot to us, as it shows consistency across different parts of the business.
Our goal has always been to make it as easy as possible for plumbers to install heat pumps, without compromising on quality. We hold installers to a high standard because the end result affects homeowners for years to come. A well-designed and well-installed system performs better, costs less to run, and avoids unnecessary issues down the line. Many of our Google reviews reflect this, highlighting not just the end product, but the support and guidance provided along the way.
Finally, we want to say a huge thank you to the Alto Energy team. These reviews are a direct reflection of the work you put in every day, whether that is on the phone, on site, in the warehouse, or behind the scenes.
And to everyone who has left us a review, thank you. Your feedback really does make a difference.
What Have Customers Said?
“We’ve been working with Alto Energy to design, supply, and commission our ASHP installations, and their service has been excellent from start to finish. Their expertise and hands-on support have made us approach our heat pump projects with real confidence. Highly recommend!
“The team led by Alto Energy carried out a brilliant job from design to installation of the heat pump. The whole process went smoothly and swiftly. Highly recommended due to their excellent communication, flexible and friendly approach, and completing the job with high-quality finishings!
“It's so good to find companies these days who work so hard to look after their customers! When our 18-year-old ground source heat pump failed, we anticipated a long and difficult time getting our hot water and heating restored, but Alto sprang into action. Within 3 working days a replacement heat pump was on site and after our plumber connected it up, two working days later it was commissioned and running – well done Alto Energy, 100% commitment to customer service!
“Great to deal with from initial contact through to completion. We were referred by Octopus Energy as they couldn’t provide a large enough heat pump. The Alto team reviewed our requirements and provided a realistic estimate on costs. Work was completed to a high standard. The electricians (not Alto) put a cable in the wrong place which Alto arranged to be connected quickly and conveniently. Heat pump is working exactly as expected.
“Brilliant service! Tech advice was excellent, fault diagnosis for a GSHP system over the phone and new control unit sent out. Advice available to help with fitting and set up. Old unit returned and immediate refund for exchange item credited to my card. All Alto staff very helpful and act immediately in the interests of customers. Very appreciative.
Ready to Work with Alto Energy?
Whether you’re planning a new heat pump installation, need a service for an existing system, or just want expert advice, we’re here to help! Get in touch using the button below.
If you’ve already worked with us, we’d love to hear about your experience - you can leave a review here.