Since Alto Energy started we have had a number of Ice Energy customers get in touch asking about the position in respect of the manufacturer warranty on their IVT heat pump.
We’re therefore very delighted to announce that IVT have confirmed that their manufacturer warranty is still valid, for the benefit of Ice Energy customers.
All parts warranty claims need to be processed through Alto Energy, who will liaise directly with IVT. So, if you are having issues with you heat pump, please contact us. We will then work to diagnose the problem, and if we identify a faulty component then we will replace the part under warranty.
Please note that the end date of your warranty is either 60 months from the date of commissioning or 66 months from the date of delivery, whichever is sooner. Also note that the IVT warranty does not cover the costs of diagnosis or the labour involved replacing faulty parts.
Alto Energy are the exclusive UK export partner for the supply of the market leading range of IVT Ground Source Heat Pumps and Air Source Heat Pumps. We have an experienced team of field engineers to fulfil all servicing and maintenance requirements on all previously installed IVT systems across the UK. In addition we also supply the full range of genuine IVT Parts for both current and legacy IVT models.
The Alto Energy website is being expanded daily so do please take a look at www.altoenergy.co.uk where you will find dedicated pages for Installers, Developers, Self-Builders and individual Homeowners.