Heat Pump Service Plans
With our heat pump service plans, you can ensure your system operates efficiently year-round, reducing the risk of unexpected breakdowns and costly repairs. Spreading the cost monthly means no large upfront payment and simpler budgeting, while still getting your annual heat pump service included.
We offer nationwide coverage, with engineers across England, Scotland and Wales, so wherever you're based, our team can support you. Our service plans cover leading brands, including Mitsubishi, Samsung, Worcester Bosch, Viessmann, and IVT.
Reliable, Transparent Service Plans
Keep your home warm and your system running efficiently with a plan that suits your needs. Choose from our Standard or Premium service plans—no hidden fees, no surprises, just peace of mind year-round.
- Full annual service of your heat pump and connected equipment
- Unlimited telephone technical support
- Unlimited call-outs for faults or breakdowns (small excess per visit)
- 10% off all Alto Energy engineering services, including parts and labour
- Replacement heat pump parts, including controls, sensors and hot water cylinders
- Labour included for qualifying repairs
- Cover up to a set Repair Limit based on system age
- Full annual service of your heat pump and connected equipment
- Unlimited telephone technical support
- Unlimited call-outs for faults or breakdowns (small excess per visit)
- 10% off all Alto Energy engineering services, including parts and labour
- Replacement heat pump parts, including controls, sensors and hot water cylinders
- Labour included for qualifying repairs
- Cover up to a set Repair Limit based on system age
Customer Reviews
What's Included in a Service?
Our service plans help keep your heat pump working efficiently, lower the risk of unexpected breakdowns, and support the long-term performance of your system. With regular, planned maintenance from our qualified engineers, small issues are picked up early, helping to avoid disruption and costly repairs later on.
Here is what is included with each service visit:
- Cleaning the outdoor coil and fan
- Applying a corrosion inhibitor coating to the outdoor unit
- Checking refrigerant pressures and circuit performance
- A full visual inspection of the system
- Electrical checks including voltages and current draw
- Checking and monitoring flow rates, kWh usage and heat output (COP)
- Ensuring the defrost cycle is operating correctly (in winter)
- Checking expansion vessels and inhibitor/glycol levels
- Testing thermostat functions and control settings
- Backflushing the outdoor unit if needed
- Bleeding radiators and checking for airlocks
- Recording efficiency data and checking consumption levels
Regulatory Information
Underwriting
The is a service agreement and not an insurance policy. The Service Plans are not underwritten by insurance and not regulated by the Financial Conduct Authority, rather they represent an ongoing service contract provided by Alto Energy Limited. As such, any benefit you receive under this contract will be at our sole discretion.
Notes:
Where you live affects the price of the product.
Your callout history is taken into account at renewal.
Please see full Terms & Conditions in the Product Information Document.