technical support

Alto Energy are the UK manufacturer's agent for the IVT heat pumps, of which we can offer the complete package for all of your IVT heat pump needs and requirements. If you require technical support over the phone, a field engineer to come and service your heat pump, or if you require any IVT spare parts, we can help. Not only that, for greater peace of mind we will soon be offering a full range of Service Plans.

We can offer all of the above support for the IVT ground source heat pump and IVT air source heat pump range, however it doesn't stop there, we have extensive experience and knowledge with the full range of Mitsubishi, Samsung and Neura products.

 
 

FOR TELEPHONE TECHNICAL SUPPORT PLEASE CALL

01993 220699

If you have an Alto Energy Case Number please have this to hand to help us find you on our system.

 
 
 

to arrange a call back Please complete the form below

 
 
Name *
Name
 

spare parts

Alto Energy is the UK's sole distributor for IVT spare parts for ground and air source heat pumps, and is also a distributor for Emmeti underfloor heating parts. Alto Energy will soon have a number of dedicated online stores where all of our parts can be purchased.

In the mean time, if you require any IVT heat pump parts, underfloor heating parts, or you need any guidance on what parts you require, please feel free to contact us directly on 01993 220699 and our technical support team will be able to advise you accordingly. 

 
 

ivt Parts store

Visit Alto Energy's online store for IVT spare parts.

www.heatpump.shop

 

 

the underfloor shop

Visit Alto Energy's online store for underfloor kits and spare parts. COMING SOON.

www.underfloor.shop

 

Warranty & Service

Alto Energy has a nationwide team of world-class heat pump engineers. All of our engineers are multi-trade, and can boast years of experience with a whole range of heat pump systems. As the UK manufacturer's agent for IVT, our engineers are the UK's only approved IVT engineers.

 

 

IVT PLUS

Insurance-backed Warranties

Annual Service

Technical Support

Unlimited Call-Outs

IVT Heat Pumps

IVT Heat Pumps

 

EXTENDED WARRANTY & SERVICE PLANS

To keep your heat pump operating efficiently it's important to regularly service it.

If you're looking for premium cover, we also offer a comprehensive insurance-backed extended warranty, exclusively on IVT heat pumps.Alto Energy has secured a commercial arrangement with a specialist engineering insurance partner, Arctic. Based in Sweden, Arctic have been a long standing partner of IVT, and so we are delighted to be able to partner with them ourselves to offer insurance-backed extended warranties to IVT customers in the UK.


 

SERVICE Visit

ONE-OFF SERVICE & FIRST SERVICE

Book a one-off service. Give us a call or contact us via the form below and our technical support team will contact you to confirm a convenient time and date.

All of our Extended Warranty and Service plans will require a First Service to be carried out before the plan can start. 

 

HEAT PUMP SERVICE
from £180.00

Price shown excludes VAT

 
 

Government Incentives & Policy

The UK government has introduced a number of policies and incentive schemes, which have been designed with the aim of increasing uptake of ground source and air source heat pumps. 

 

 

Domestic RHI

Self/Custom Build & Retrofit

Payments over 7 Years

Index Linked

Tariff Guarantee

 

DOMESTIC RENEWABLE HEAT INCENTIVE

Did you know that you can get paid by the Government to install heat pump technology in your home? As part of the UK commitment to global climate change targets, the domestic RHI has been introduced to promote the adoption of ground source heat pumps and air source heat pumps.

The Domestic RHI is aimed at private residential self-build and custom build, as well as all retrofit applications

 

 

Non-Domestic RHI

Commercial Applications

Payments over 20 Years

Index Linked

Tariff Guarantee

NON-DOMESTIC RENEWABLE HEAT INCENTIVE

The Non-Domestic Renewable Heat Incentive (RHI) is a government environmental programme that provides financial incentives to increase the uptake of renewable heat by businesses, the public sector and non-profit organisations.

Eligible installations receive quarterly payments over 20 years based on the amount of heat generated. The scheme covers England, Scotland, and Wales. 

 

 

building regulations

BUILDING REGULATIONS & SAP APPENDIX Q

It is established fact that energy efficient homes attract higher property prices. However, at Alto Energy we understand that achieving building regulations and improving the thermal performance of each property can be a difficult path to navigate.

Heat pumps and underfloor heating save carbon dioxide emissions compared with conventional fossil fuel technologies and radiator distribution. These carbon savings contribute to towards your compliance with Part L of the Building Regulations.