Annual Heat Pump Servicing You Can Rely On
Heat pump servicing helps keep your home warm, and stops your energy bills from creeping up.
At Alto Energy, our engineers check how your heat pump is working, not just whether it’s doing its job. This allows us to pick up early signs of issues that could lead to higher energy use, reduced heating performance, or unexpected breakdowns.
Over time, even small changes in performance can increase your energy bills and reduce comfort at home.
Our servicing is designed to keep your heat pump working reliably, efficiently, and as it should.
We can service systems we installed, as well as those fitted by other companies.
Annual Heat Pump Servicing
- Service delivered by our own fully trained engineers — no third parties
- Expertise backed by long-term manufacturer partnerships
- Training constantly updated to keep up with the latest heat pump technology
- Free technical support during office hours
- Peace of mind that your heat pump is cared for by specialists
Perfect if you just need a single annual service. Quote provided upon enquiry.
Heat Pump Service Plans
If you'd rather not worry about remembering your annual service each year, our Heat Pump Service Plans provide ongoing maintenance and additional member benefits.
Depending on your plan, you'll benefit from:
- Annual servicing
- 10% off all qualifying spare parts
- Unlimited call-outs for faults or breakdowns (excess is applied for each call-out charge)
- Additional service plan benefits
Everything Covered in a Heat Pump Service
An annual heat pump service ensures your system is running efficiently and reliably, helping to prevent unexpected breakdowns and costly repairs.
Each service visit includes the following:
- Cleaning the outdoor coil and fan
- Applying a corrosion inhibitor coating to the outdoor unit
- Checking refrigerant pressures and circuit performance
- A full visual inspection of the system
- Electrical checks including voltages and current draw
- Checking and monitoring flow rates, kWh usage and heat output (COP)
- Ensuring the defrost cycle is operating correctly (in winter)
- Checking expansion vessels and inhibitor/glycol levels
- Testing thermostat functions and control settings
- Backflushing the outdoor unit if needed
- Bleeding radiators and checking for airlocks
- Recording efficiency data and checking consumption levels
Why Choose Alto Energy?
Every service is completed by our own directly employed engineers. When you book with Alto Energy you'll benefit from:
Manufacturer-trained specialists
Years of dedicated heat pump experience
Ongoing technical training
Support from our office-based technical team
Nationwide servicing across England, Scotland and Wales
We focus solely on heat pumps, giving you confidence your system is being maintained by genuine specialists.
Customer Reviews
Mitsubishi heat pump servicing
Regular servicing helps your Mitsubishi Ecodan heat pump run efficiently and stay within the manufacturer’s warranty terms. Annual services and service plans available.
Worcester Bosch heat pump servicing
Keep your Worcester Bosch heat pump running smoothly and performing at its best with regular servicing carried out by our experienced engineers. Book an annual service or sign up for a plan.
Samsung heat pump servicing
Ensure your Samsung heat pump stays efficient and reliable with expert servicing. Annual services and flexible service plans available.
IVT heat pump servicing
Maintain peak performance for your IVT heat pump with thorough servicing by our specialists. Choose an annual service or ongoing service plan.
Viessmann heat pump servicing
Keep your Viessmann heat pump running at its best with professional servicing. We offer both annual servicing and tailored service plans.
Heat pump repairs and technical support
Even with regular servicing, problems can sometimes occur. Our dedicated technical support team is available free of charge to help diagnose issues over the phone. In many cases, we can guide you through a solution straight away, saving you both time and money.
If the problem needs hands-on attention, we can arrange an engineer visit anywhere in the UK. We also hold a wide range of replacement parts in stock, meaning repairs can usually be carried out without delay. And if repair is not the most cost-effective option, our team can advise on the right time to consider a full heat pump replacement.
Frequently Asked Questions
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Just like a boiler or a car, a heat pump needs regular care to keep performing at its best. Servicing helps maintain energy efficiency, avoids unexpected breakdowns, and protects your warranty. It’s also a good opportunity to make sure your system is set up correctly for your home’s heating needs.
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We recommend servicing your heat pump once a year. It’s the best way to keep everything running smoothly and efficiently, and for many brands it’s also a requirement to keep the warranty valid. Regular servicing helps spot small issues before they turn into bigger problems, which can save you money in the long run.
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Yes, servicing your heat pump helps to keep the system operating efficiently, especially through the colder months when it’s working hardest. Most manufacturers also require yearly maintenance to keep the warranty valid. A service will check key components, update settings, and make sure everything’s running as it should.
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An air source heat pump service typically costs £330. That covers a full system check by one of our expert engineers, with a detailed report provided afterwards. We also offer service plans if you'd prefer to spread the cost over the year.
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Most services take around 1 to 2 hours, depending on the system and how accessible it is. Our engineers aim to be thorough while keeping any disruption to a minimum.