Customer Feedback - November 2018 Update

At Alto Energy we always strive for the best possible customer service. As part of this, we like to ensure that your feedback is heard, as this is a critical part of delivering even better service. In keeping with this, we invite every single customer to provide us with feedback via SurveyMonkey. We post the results every 3 months, so keep our customers - and prospective customers - up to speed with how we’re doing.

The Results So Far (after 491 responses)...


What was the purpose of the engineer visit?

How satisfied or dissatisfied were you with our communication through the booking process?

Average Score: 4.7 / 5

How would you rate the skills and knowledge of the engineer?

Average Score: 4.7 / 5

How would you rate the quality of your engineer visit?

Average Score: 4.7 / 5

Overall, how satisfied or dissatisfied are you with Alto Energy?

Average Score: 4.7 / 5

What Our Customers Have Been Saying

Below we've listed a selection of comments from our customers following their recent engineer visits:

"The engineer was very helpful and professional. Gave good advice regarding new radiators in the bathrooms that were not heating up properly. Great service!"

"A thorough annual service of the Ground source heat pump carried out by the engineer. Very knowledgeable and skilled about the particular heat pump we have have, explained the settings very well. Very satisfied with the service."

"Excellent communication throughout, very easy booking process. The engineer who called spent a long time with us explaining everything as this is the first time we have lived in a house with a heat pump. We now feel confident on using the pump this winter. We also feel confident that if we have an issue it will be resolved quickly and efficiently."

"Great job at a reasonable price keep it up."

"First Class Service."

"Great service all round."

"The engineer was VERY helpful and informative. Especially to someone like me who did not have a clue what this kit done as it came with the house i purchased."

"Your engineer was a credit to your company."

"The site engineer was first class, I am very happy with the service and expertise."

"Great knowledge and experience, friendly and business like approach. Thank you."

Our Service Department

At Alto Energy we have great pride in our service department, which provides telephone technical support and field engineer visits for any heat pump related issues. So, if you are considering an annual service on your heat pump, or you would simply like to know more about how to operate your heat pump as efficiently as possible, then please contact our service department by calling the number below, or completing an enquiry through our website.

01993 220699 (Option 1)