Customer Feedback - February 2018 Update

1 year on and we've now provided engineering services to over 1000 customers. One of our main goals is to give the best possible experience for our customers, and one of the best ways to improve that is to get feedback from our customers on their experience with us. We are posting every 3 months to provide an update on the feedback our customers have been giving us via the survey platform, SurveyMonkey.

The Results So Far (after 266 responses)...


What was the purpose of the engineer visit

How would you rate the skills and knowledge of the engineer?

Average Score: 4.7 / 5

How would you rate the quality of your engineer visit?

Average Score: 4.7 / 5

Overall, how satisfied or dissatisfied are you with Alto Energy

Average Score: 4.7 / 5

What Our Customers Have Been Saying

Below we've listed a selection of comments from our customers following their recent engineer visits:

"We were extremely satisfied with the service the engineer gave to us. He explained everything that he had done and we will certainly have them next year to service our equipment."
"Great service from great team, thanks very much!"
"Very friendly and helpful engineer, explained everything very well."

"The engineer was excellent, nothing was too much trouble and he was very thorough, I was very impressed with his professional attitude, definitely an asset to the company."

"After the demise of Ice Energy we were very happy to see that Alto had been set up to fill the void. Josh was very good at explaining the system and what he was doing."
"Your engineer was excellent. You should keep such good people."


Our Service Department

At Alto Energy we have great pride in our service department, which provides telephone technical support and field engineer visits for any heat pump related issues. So, if you are considering an annual service on your heat pump, or you would simply like to know more about how to operate your heat pump as efficiently as possible, then please contact our service department by calling the number below, or completing an enquiry through our website.

01993 220699 (Option 1)