Poorly Designed Heat Pumps unfairly give the technology a Bad Name
A recent BBC report has publicised the all too familiar story of an underperforming heat pump system. Sadly, this is not an isolated case of a heat pump failing to meet expectations. But the technology itself is not to blame. The real issue lies in poor heat pump design and installation.
When a good idea goes wrong
Heat pumps are among the most efficient and sustainable heating solutions available today, being 3–5 times more energy efficient than natural gas boilers. However, their success depends entirely on the quality of the system design. When a heat pump is poorly designed, perhaps because the system is undersized, inadequately commissioned, or paired with the wrong emitters, efficiency drops, running costs rise, and comfort levels fall.
The case highlighted by the BBC serves as a clear reminder that getting the design right is critical. Without accurate heat loss calculations and correct system specification, even the best equipment will not perform as intended. Such situations unfairly damage confidence in a technology that is central to the UK’s journey towards low-carbon heating.
Why expert design and supply matter
Installing a heat pump is not a straightforward boiler swap. Every home has unique heating requirements, and achieving the right outcome relies on a bespoke approach. That is why it is essential to work with an experienced, specialist partner who can handle both the design and supply of the system.
At Alto Energy, we provide complete system solutions built around precise heat pump design. From detailed heat loss assessments to carefully matched components and system controls, every element is engineered for efficiency, reliability, and comfort.
Why choose Alto Energy
Alto Energy is one of the UK’s leading experts in heat pump system design and supply. Our in-house team of MCS-accredited engineers has extensive experience in both air source and ground source systems, supporting installers, developers, and homeowners across the country.
We combine technical excellence with ongoing support, ensuring each installation performs exactly as it should. With thousands of successful projects and partnerships with leading manufacturers, Alto Energy continues to set the standard for quality and expertise in renewable heating.
The bottom line
Heat pumps are not the problem, poor heat pump design is. When installed and commissioned properly, they deliver reliable, efficient, and environmentally friendly heating for years to come.
For anyone considering a heat pump, the key to long-term performance lies in choosing a trusted specialist. With Alto Energy, your system will be designed to deliver the comfort and efficiency your home deserves.
Looking to Install a heat pump?
If you’re considering replacing your fossil fuel system with a heat pump, you could be eligible for the Boiler Upgrade Scheme. Click the link below to get in touch with us, and we’ll help you find out if you qualify for the grant.