Take advantage of our summer service plan offer and get the first three months of your service plan for FREE if you book in your first service to be completed before 31st August 2019.
To go on to one of our service plans you need to have a first service where we check over the heat pump system to make sure everything is in good working order. Contact us today to book in your first service to be completed before 31st August 2019, and you’ll get the first three months of your service plan completely free.
Terms and conditions apply.
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Service & Extended Warranty
About Our Service Plans
Alto Energy has secured a commercial arrangement with a specialist engineering insurance partner, Arctic. Based in Sweden, Arctic have been a long standing partner of IVT, and so we are delighted to be able to partner with them ourselves to offer insurance-backed extended warranties to IVT customers in the UK.
What’s Included In Your Extended Warranty
The cost of replacement IVT parts required to your IVT heat pump, controls, sensors and associated IVT domestic hot water cylinder following fault diagnosis by an Alto Energy engineer
The cost of labour for replacement IVT parts required to your IVT heat pump, controls, sensors and associated domestic hot water cylinder following a fault diagnosis by an Alto Energy engineer
What’s Included In Your Service Plan
Annual service of your heat pump and associated equipment to make sure it’s running safely and efficiently
Unlimited telephone technical support
Unlimited call-outs to breakdowns or for fault diagnosis (subject to an excess per call-out)
Removing sludge or scale from the heating system or repairing the damage it causes to the heat pump and associated equipment
Faults caused by someone else you used for repairs, design faults or accidental damage. We will fix these for you but you’ll need to pay for the parts and labour as this will not be covered by the warranty insurance
A guaranteed response time to call-outs; if you require emergency breakdown cover you should source this from a local heating firm or an alternative provider
FINANCIAL CONDUCT AUTHORITY
Alto Energy is authorised and regulated under the Financial Conduct Authority (“FCA”) scheme with Firm Registration Number (“FRN”) 782934 to carry out the regulated activities of non-investment insurance contracts and credit broking. Registered in England and Wales (No. 10510963). Registered office: Unit 17 Glenmore Business Centre, Witney, Oxfordshire, OX29 0AA.
The Extended Warranty is underwritten by Protector Försäkring Sverige, Swedish branch of Protector Forsikring ASA Norge (516408-7339), Västra Trädgårdsgatan 15, 111 53, Stockholm, SWEDEN. The Service Plan is not underwritten by insurance, but represents an ongoing service provided by Alto Energy Limited on a pay-monthly basis.
IVT PLUS is a trademark of IVT. The products described are in no way underwritten by IVT.
Terms and Conditions
To take advantage of this offer, the service must be completed before 31st August 2019. Engineer availability is limited and bookings are made at Alto Energy’s sole discretion.
The first service booking will be made at Alto Energy’s standard rates
Any necessary repair work that we identify on the first service will need to be completed before we can accept your heat pump onto a service plan
Where you live affects the price of the product, and for some locations we are unable to offer service and extended warranty plans
Extended warranty premiums must be purchase annually, and can only be purchased with a service plan
Your callout history is taken into account at renewal
Please see full Terms & Conditions in the Product Information Document.