Since Alto Energy started trading in February, we’ve had a huge volume of enquiries about providing service and warranty plans to customers with IVT heat pumps. We’re therefore keen to provide our customers with an update of where we’ve got to.
Our intention is to provide pay-monthly plans on direct debit. All warranty plans are going to be insurance-backed through a specialist engineering insurance provider. Due to the fact that Alto Energy is going to provide this insurance to underpin the warranties, there is a requirement to obtain approval from the Financial Conduct Authority (“FCA”). Alto Energy is currently in the process of obtaining FCA approval, and we expect to receive this approval within the next 6 – 8 weeks.
Alto Energy's Service & Warranty Plans
IVT 5–10 Service & Warranty Plan
This plan is for IVT ground and air source heat pumps between 5 and 10 years old and includes an annual service, parts and labour warranty, and unlimited technical support.
IVT 10-15 Service & Warranty Plan
This plan is for IVT ground and air source heat pumps between 10 and 15 years old and includes an annual service, parts and labour warranty, and unlimited telephone technical support.
Service Only Plan
This plan is for any IVT, Samsung or Mitsubishi heat pump of any age, and includes an annual service and unlimited telephone technical support.
What To Do Now
Regular servicing is important to make sure your heat pump continues to operate efficiently. It is also a requirement of most manufacturer warranties. If your heat pump has not been serviced in a while or you are interested in having a service on your heat pump, then don’t hesitate to contact our Technical Support team to arrange for one of our experienced engineers to carry out a service on your heat pump.
Our standard charge for a regular service is just £170 + VAT.
All of our Service & Warranty plans will require a “First Service” prior to us being able to start the plan; this is just a regular annual service where we check to make sure there are not any pre-existing issues with the heat pump prior to us registering the heat pump with the insurance providers. All services booked between now and when the Service & Warranty plans become available will be counted as your “First Service”.
Alto Energy are the exclusive UK distributor for the supply of the market leading range of IVT Ground Source Heat Pumps and Air Source Heat Pumps. We have an experienced team of field engineers to fulfil all servicing and maintenance requirements on all previously installed IVT systems across the UK. In addition we also supply the full range of genuine IVT Parts for both current and legacy IVT models.
The Alto Energy website is being expanded daily so do please take a look at www.altoenergy.co.uk where you will find dedicated pages for Installers, Developers, Self-Builders and individual Homeowners.