Customer Feedback - July 2017 Update

So far in 2017 we've already provided engineering services to over 400 customers. One of our main goals is to give the best possible experience for our customers, and one of the best ways to improve that is to get feedback from our customers on their experience with us.

We are posting every 3 months to provide an update on the feedback our customers have been giving us via the survey platform, SurveyMonkey.

The Results So Far (after 102 responses)...


What was the purpose of the engineer visit

How would you rate the quality of your engineer visit?

Average Score: 4.8 / 5

Overall, how satisfied or dissatisfied are you with Alto Energy

Average Score: 4.8 / 5

What Our Customers Have Been Saying

Below we've listed a selection of comments from our customers following their engineer visits:

"We are very glad that Alto Energy exist and have filled the gap left by Ice Energy. We hope you expand your services to include annual service and maintenance contracts. The personnel we dealt with were efficient, knowledgeable and responded quickly to the issues we presented to them and resolved the fault, which included both supply and fitting of replacement parts, in a single visit."
"Great service and very helpful engineer who patiently explains things."
"Fantastic Engineer. Great service. Sorted the problem with relative ease."

"The Alto Energy engineer visited to carry out the annual service and we were very pleased with the timing and the quality of service provided. Making an appointment was easy and we have confidence in Alto Energy and will be using them again."

"Excellent service. Engineer arrived on time, carried out the work efficiently and was very courteous. Would recommend Alto Energy for GSHP work."
"You may have only been trading since Feb but already you are proving to listen to your customers and are offering a way better service than ICE energy due to your excellent customer care and communications. This is the first time I have had a service report via email."
"Excellent customer care. Excellent technical service"
"The engineer who serviced our ground source heat pump system could not have been more helpful and professional."


Our Service Department

At Alto Energy we have great pride in our service department, which provides telephone technical support and field engineer visits for any heat pump related issues. So, if you are considering an annual service on your heat pump, or you would simply like to know more about how to operate your heat pump as efficiently as possible, then please contact our service department by calling the number below, or completing an enquiry through our website.

01993 220699 (Option 1)