The festive season is already upon us! Alto Energy's office will be closed for the Christmas break. We will still be offering limited technical support through this time. Below we outline how and when technical support will be available, and where you can source spare parts.
The Christmas Break
OFFICE CLOSES - 13.00 MONDAY 24TH DECEMBER 2018
OFFICE OPENS - 09.00 WEDNESDAY 2ND JANUARY 2019
The office will be closed during this time, and the out of office voicemail system will be updated to reflect this.
If you experience a technical issue during the Christmas Break, you can request technical support through one of the following channels:
Technical Support Web Form
All other General Enquiries
Both channels will be monitored throughout the Christmas Break and we will endeavour to provide telephone technical support for any emergency requirements that arise during this time.
We will be operating on a call-back basis, so please leave us a message using one of the channels above, and we will contact you. The time schedule during which we will be carrying out call-backs is shown below:
Telephone support is available at the following times.
Mon 24th December
Office Hours (Normal Service) - 09.00 to 13.00
Fri 28th December
Telephone Support (Callback Service) - 10.00 to 14.00
Wed 2nd January
Office Hours (Normal Service) - 09.00 to 17.00
Please note that any requests to book annual services or to provide support for non-emergency faults will not be dealt with during the Christmas break, and we will be in touch once the office reopens in the New Year to provide technical support and engineer visits as required.
If you require spare parts during the Christmas Break, IVT spare parts can be purchased through our online outlet:
Orders from the 'Popular Items' collection, placed during the Christmas Break, will be dispatched on a next operating day basis (please see schedule above).
This means that any orders placed before 12pm on Friday 28th December will be dispatched on that day for next-day delivery on Saturday 29th December.
And a Happy New Year to all of our customers who have supported us through 2018!