Introducing IVT PLUS

Extended Warranty Insurance and Service Plans

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Warranty extensions for heat pumps up to 15 years old.

After receiving approval by the Financial Conduct Authority in September (FCA Firm Reference Number 782934), we are delighted to launch our exciting range of IVT PLUS service and warranty plans. Available exclusively through Alto Energy, we can cover on a service only basis, as well as with the option of an insurance-backed extended warranty.

Alto Energy has secured a commercial arrangement with a specialist engineering insurance partner, Arctic. Based in Sweden, Arctic have been a long standing partner of IVT, and so we are delighted to be able to partner with them ourselves to offer insurance-backed extended warranties to IVT customers in the UK

What Plans Are Available?

We offer two different plans: a service only plan and a service and extended warranty plan.

Service Only


From: £24

Per Month


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From: £46

Per Month

The service plan is payable in monthly installments by direct debit. The extended warranty insurance is payable as an annual premium.

For more information about pricing, inclusions, exclusions and terms and conditions, please visit our dedicated IVT PLUS webpage, where you can download the Product Information document.

First Service

All IVT PLUS plans will require a First Service. The First Service is just a regular service of the heat pump where we check to make sure there are not any pre-existing issues with the heat pump prior to us registering the heat pump with the insurance provider.

All annual services that have been completed by Alto Energy in the last 3 months will be classed as your First Service, meaning that you can take out an IVT PLUS plan right away. 

Regulatory Information


Alto Energy is authorised and regulated under the Financial Conduct Authority (“FCA”) scheme with Firm Registration Number (“FRN”) 782934 to carry out the regulated activities of non-investment insurance contracts and credit broking. Registered in England and Wales (No. 10510963). Registered office: Unit 17 Glenmore Business Centre, Witney, Oxfordshire, OX29 0AA.


The Extended Warranty is underwritten by Protector Försäkring Sverige, Swedish branch of Protector Forsikring ASA Norge (516408-7339), Västra Trädgårdsgatan 15, 111 53, Stockholm, SWEDEN. The Service Plan is not underwritten by insurance, but represents an ongoing service provided by Alto Energy Limited on a pay-monthly basis.


IVT PLUS is a trademark of IVT. The products described are in no way underwritten by IVT.


  • Where you live affects the price of this product;
  • Extended warranty premiums must be purchased annually, and can only be purchased with a service plan;
  • Your callout history is taken into account at renewal.

Please see full Terms & Conditions in the Product Information Document.