Merry CHristmas from alto energy
As we head towards Christmas, we want to take a moment to thank our customers and installers for their continued support and for recommending our services throughout the year. We would also like to acknowledge our team, whose hard work and commitment have helped us deliver a consistently high level of service.
Our offices will be closed over the Christmas period. If you need technical support during this time, our call back service for tech support will still be available, although capacity will be limited. A small number of engineers will also be on standby between Christmas and New Year’s Day.
Our Christmas support schedule and details about the call back service are listed below.
Technical Support & Call back Service
If you experience technical issues during the holidays, you can request a technical support call back. All channels will be monitored throughout the Christmas break and we will endeavour to provide telephone technical support for any emergency requirements that arise during this time.
Call Back Service
Get in touch with us via phone, webform, or email:
| Date | Support available | Hours |
|---|---|---|
| 24 December | Phone lines open | 09:00 to 12:00 |
| 25 December | Emergency email cover | 10:00 to 15:00 |
| 26 December | Emergency email cover | 10:00 to 15:00 |
| 27 December | No cover | – |
| 28 December | No cover | – |
| 29 December | Call backs | 10:00 to 15:00 |
| 30 December | Call backs | 10:00 to 15:00 |
| 31 December | Emergency email cover | 10:00 to 15:00 |
| 1 January | Emergency email cover | 10:00 to 15:00 |
| 2 January | Call backs | 09:00 to 15:30 |
Servicing and Non-emergency faults
If you need to arrange an annual service or have a non-emergency fault, please get in touch and we will contact you in the New Year to provide technical support or book in an engineer visit.
